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Fatal Error - eSellerate requires updating (error = 3969:1197)

Receiving this eSellerate Fatal Error dialog while following RipCast's Integrated Purchase Wizard means that you have a firewall enabled and it's not letting RipCast's eSellerate engine auto-update.

Please be sure that you disable all firewall software (Norton Internet Security, McAfee, Black Ice, Zone Alarm) during the wizard. Remember you must disable the firewall, not just minimize it.

If you have disabled your firewall and this dialog stilll appears. Then you will need to update the eSellerate engine via a small download here...

http://www.esellerate.net/esellerate_update.asp

If for any reason that the integrated wizard still fails, we do offer a number of payment methods for RipCast purchase and registration. See the following web page...

http://www.xoteck.com/ripcast/altpayments/

CONNECTION ERROR: Unable to retrieve product information. (error = 5236:4598)

Receiving this Connection Error dialog while following RipCast's Integrated Purchase Wizard means that you have a firewall enabled and it's not letting RipCast's eSellerate engine connect to receive RipCast product information.

Please be sure that you disable all firewall software (Norton Internet Security, McAfee, Black Ice, Zone Alarm) during the wizard. Remember, you must disable the firewall, not just minimize it.

If for any reason that the integrated wizard still fails, we do offer a number of payment methods for RipCast purchase and registration. See the following web page...

http://www.xoteck.com/ripcast/altpayments/

'Tune In' links will not open in RipCast

Problems with 'Tune In' links not opening in RipCast will be a problem with the *.pls filetype association. *.pls filetypes must be associated with RipCast for 'Tune In' links to work. Please follow the steps below to manually associate *.pls filetypes with RipCast.

  1. Open RipCast.
  2. Open 'My Computer / Windows Explorer'.
  3. Open menu 'Tools'->'Folder Options'
  4. Select 'File types' Tab.
  5. In the 'Registered Filetypes' list. Select the 'PLS' entry.
  6. Click the 'Change...' button to change the filetype association.
  7. Browse and/or select 'RipCast Streaming Audio Ripper'. Press 'OK'
  8. Test the 'Tune In' links in RipCast's Station Browser

Tune-In links should now open with RipCast. You may need to close and re-open RipCast for the changes to take effect.

I unselected the 'Always ask before opening this type of file' check box in the Open/Save dialog for 'Tune In' links(pls filetype links). I want to be prompted with the 'File Download' window after I click 'Tune In' links. How do I see this window again?

You will see this 'File Download' dialog the first time you use RipCast, after clicking a 'Tune In' link in the station browser. You may have unselected the 'Always ask before opening this type of file' check box for pls filetypes. This will auto 'Save/Open' *.pls file after you click a 'Tune In' link. If you want this dialog window to appear again, you can follow these steps to reset this setting.

  1. Open RipCast.
  2. Open 'My Computer / Windows Explorer'.
  3. Open menu 'Tools'->'Folder Options'
  4. Select 'File types' Tab.
  5. In the 'Registered Filetypes' list. Select the 'PLS' entry.
  6. The 'Details for "PLS" filetype' should be 'Opens with: RipCast Streaming Audio Ripper'
  7. Click the Advanced button.
  8. Check the 'Confirm open after download' checkbox. Press 'OK' buttons until done.
  9. Test the 'Tune In' links in RipCast's Station Browser

You should now see the 'File Download' dialog again, asking if you want to Save or Open the file, each time you click a 'Tune In' link.


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